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Refund Policy

At Coffee Lab Nepal, we are committed to providing our customers with the finest quality Berry Coffee. If, however, you are not entirely satisfied with your purchase, we're here to help.

Refund Eligibility:

  • Damaged or Defective Items: If you receive a damaged or defective product, please contact us within 7 days of receiving your order. We will gladly replace the item or issue a refund.
  • Incorrect Items: If you receive an incorrect item in your order, please contact us within 7 days, and we will arrange for the correct item to be shipped or issue a refund.
  • Quality Concerns: If you have concerns about the quality of our product, please reach out to us. We strive to ensure the satisfaction of our customers and will address your concerns promptly.

Refund Process:

  1. Contact Customer Support:
  • To initiate a refund, please contact our customer support team at [email protected] within the specified timeframe for your particular issue.
  1. Provide Details:
  • Clearly state the reason for your refund request and provide any necessary details such as order number, product name, and a description of the issue.
  1. Return the Product:
  • In some cases, we may request the return of the product. If so, we will provide you with instructions on how to return the item.
  1. Refund Confirmation:
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  1. Refund Processing Time:
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Exclusions:

  • Custom Orders: Unfortunately, we cannot accept returns or offer refunds on custom or personalized orders.
  • Change of Mind: We do not issue refunds for change of mind or taste preferences.

Contact Information:

  • For any refund-related inquiries or assistance, please contact our customer support team at [email protected] or call us at +977-πŸ—πŸ•πŸŽπŸ’πŸπŸ”πŸ“πŸ–πŸ”πŸ.

Note: The terms and conditions of our refund policy are subject to change without notice. It is advisable to review our policies periodically for any updates.

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